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Join date: Sep 27, 2025
Posts (52)
Nov 28, 2025 ∙ 3 min
Designing a Place Where Everyone Truly Belongs
You join a meeting and notice the same people speaking. The same people taking notes.The same people being deferred to.No one says anything out loud, but the patterns speak for themselves. Most organisations say they care about inclusion. They write the values. They launch initiatives. They celebrate the “days” and “months.” And still, people quietly experience: Being talked over in meetings Decisions made in rooms they’re never invited into Jokes or comments that land heavy Processes that...
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Nov 28, 2025 ∙ 4 min
Stop Hoping for a “Good Culture” and Start Building One
Ask most leaders about their culture and they’ll point to something visible. The values on the wall. The mission statement on the website. The photos from last quarter’s team event. All lovely. None of them are your culture. Your culture is what people actually experience between meetings, in Slack threads, on tough days, and when no one is watching. It’s the patterns that repeat. And here’s the uncomfortable bit: most cultures don’t happen by design. They happen by accident. Culture by...
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Aug 27, 2025 ∙ 2 min
Sustain the Spark: How to Keep Service Culture Alive After Training Ends
So, you’ve just wrapped up a great training session. The energy was high. The feedback was glowing. People left inspired. ✨ Fast forward...
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Ewan Laing
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